Example: treating internal docs as a product
Internal documentation as something you iterate on—owners, feedback loops, and retirement of stale pages.
11 March 2026 · Archive
Example content
Example piece for search and archive experiments.
Internal docs rot faster than code because nobody owns the delete button. Treat documentation like a product surface: someone is accountable, and users can report friction.
Minimum viable doc ops
- Owner on each top-level area; ownership rotates on a known schedule.
- “Last verified” date on runbooks and setup guides.
- A simple feedback path (issue template or inline comment) that routes to the owner.
When a page confuses two newcomers in a row, rewrite or merge it. Duplication is a smell that the information model is unclear.